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Lund University

LUBsearch & Electronic Resources: Error messages

Common error messages

Are you trying to reach an article but encounter an error message instead?

On this page you can read more about some common error messages:


Your session has expired


If you have been inactive for more than two hours you may get this screen. You can start a new session by clicking on one of the alternatives.

A System Problem has occured



LUBsearch uses dynamical links, and when you're given this error message it usually is because the link no longer is valid. The problem should be fixed by clearing your browser for cache.



DOI Prefix Not Found




If you receive this error message while using LUBsearch or Full Text Finder there probably is something wrong with the DOI (Digital Object Identifier)-number for the article. Due to this the system isn't able to locate the article.

Read more here about how to bypass the problem.


The credentials you provided cannot be determined to be authentic



When you receive this error message it is because your student account or LUCAT isn't recognized by the system. First of all check to see that you've entered the correct user name and password. If it still doesn't work, please contact LDC (for students) or the person responsible for LUCAT at your institution (for employees).


To allow ... to be used in a starting point URL



This error message appears when you use a link that isn't recognized by the university server that allows access outside campus. Contact the university library via the e-mail address and we will help you as soon as we can! Please attach a screen shot of the error message (this will make us able to help you faster).


Error message from EBSCO



This picture can occur with a few different text explanations. Please always start by clearing your cache and, if necessary, browser history. If this doesn't work, please contact the University Library and we will help you as soon as we can!